Frequently Asked Questions (FAQs)
1. What products do you sell?
Mintrealmtrading offers a wide selection of trading card games, board games, collectibles, action figures, gaming accessories, and licensed pop culture merchandise from popular brands and franchises.
2. Are your products authentic?
We source our products from trusted suppliers and strive to provide genuine, high-quality merchandise. If you have questions about a specific product, feel free to contact us before placing your order.
3. How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment has been confirmed. Processing times may be longer during holidays, promotions, or new product releases.
4. How long does shipping take?
Estimated delivery times are:
- Domestic Orders: 2–7 business days
- International Orders: 7–21 business days
Delivery times may vary depending on your location and the shipping carrier.
5. How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number. Tracking information may take up to 48 hours to become active.
6. Do you ship internationally?
Yes. We ship to many countries worldwide. Shipping availability and costs are calculated at checkout based on your destination.
7. Will I have to pay customs or import duties?
International customers may be responsible for customs duties, taxes, VAT, or import fees charged by their country's customs authorities.
8. Can I cancel or change my order?
If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.
9. What is your return policy?
If you're not satisfied with your purchase, please refer to our Return & Refund Policy for complete details on eligibility, return timeframes, and refund processing.
10. What if my item arrives damaged?
If your order arrives damaged or defective, contact us within 48 hours of delivery. Please include your order number and clear photos of the item and packaging so we can assist you promptly.
11. What should I do if I receive the wrong item?
We apologize for any mistakes. Contact our customer support with your order number and photos of the item received, and we'll work quickly to resolve the issue.
12. Do you sell pre-order items?
Yes. Some products are available for pre-order. Estimated release and shipping dates are listed on the product page. If your order contains both pre-order and in-stock items, your order may be shipped together unless otherwise stated.
13. Are booster packs or trading cards guaranteed to contain specific cards?
No. Trading card products are factory sealed, and card contents are randomly distributed by the manufacturer. We cannot guarantee specific cards or rarities.
14. Can I return opened trading card products?
For the protection of all customers, opened trading card products, booster packs, booster boxes, and sealed collectibles cannot be returned unless they arrive damaged or are defective.
15. How can I contact customer support?
If you have any questions, please contact us through our Contact Us page or by email. Our support team will respond as quickly as possible during business hours.